Friends and Family Survey July 2019
Three Friends and Family forms were completed in July, each of which indicated that the patient was Extremely Likely to recommend the surgery to friends and family. They expressed their appreciation of the opportunity to speak with a doctor ‘on the day’; the effective interaction between clinical and administrative staff; and one expressed gratitude for the ease with which blood tests are carried out. We are always appreciative of constructive feedback, and would urge patients to complete a Friends and Family form whenever they visit the surgery. Your views are important to us.
Friends and Family Survey June 2019
Eleven Friends and Family forms were completed in June, 10 of which indicated that the patient was Highly Likely to recommend the surgery to friends and family – with one indicating that they were neither likely or unlikely to do so. Responders praised the facility to talk to a doctor ‘on the day’, the friendliness of the staff, and the convenience of the dispensary. However, one patient was confused by why he/she could not use the practice’s dispensary to pick up their prescription (if you live within a mile of a pharmacy we are not permitted to dispense your medication from the practice). Once again patients were extremely kind in their comments - one patient thinks it’s the ‘best surgery’ they’ve ever used, and another felt that the practice brings ‘all the stars in the constellation’.
We are always appreciative of constructive feedback, and would urge patients to complete a Friends and Family form whenever they visit the surgery. Your views are important to us.
White Horse Medical Practice supports Breastfeeding
Need help with breastfeeding?
We have a Mother Supporter who can help.
Tel/text Sarah Oliver 07974 938 265
We have also set up a breast pump loan scheme in collaboration with Faringdon Breastfeeding Café. If you would like to borrow a breast pump please contact Sarah Oliver at White Horse Medical Practice on the number above or Beth Collier at Faringdon Breastfeeding Café at Faringdon Baptist Church on Fridays 12 – 1.30pm
Friends and Family Survey May 2019
Ten Friends and Family forms were completed in May, each of which indicated that the patient was Highly Likely to recommend the surgery to friends and family - although one indicated that he/she was ‘not keen’ on the appointment system. In the main though, responders were in praise of the ‘phone first’ system. Patients were extremely kind in their comments, indicating that they found the staff polite, friendly, and efficient. We are always appreciative of constructive feedback, and would urge patients to complete a Friends and Family form whenever they visit the surgery. Your views are important to us.
White Horse Practice – Best in Oxfordshire for monitoring the health of the ‘middle aged’.
White Horse Medical Practice has achieved the best results in Oxfordshire for monitoring the health of patients between the ages of 40 – 74. Patients in this age group are entitled to a free NHS Health Check every five years, and our Patient Services team and Health Care Assistants have worked hard to ensure that the maximum number of patients have benefited from this initiative, achieving best results for the past 2 years.
If you are usually well, within this age group, and have not had a Health Check, contact the surgery via whmp.co.uk (and click on Engage Consult) or tel: 01367 242388 to book for yours now.
We are now able to offer appointments at weekends and evenings. For more about this service
To find out more - click here
Dementia Oxfordshire are providing FREE dementia awareness and support sessions
Dementia Oxfordshire are providing FREE dementia awareness and support sessions for family, friends, neighbours and colleagues caring for people with dementia around Oxfordshire on an ongoing basis. More details can be found here
Walking Group Details
There is a fantastic walking group, which meets on Wednesdays. Details can be found here
Our Latest Practice Newsletter
Packed full of the latest information, our practice newsletters provide you with informative and regularly updated news regarding The White Horse Medical Practice services and future plans. The latest issue is available here: Healthy Times Newsletter Spring 2019
Citizens Advice Abingdon White Horse Medical Practice Outreach
We are hosting a Citizens Advice outreach in the practice. Wednesday afternoon; 2:30-3:30 drop in and 3:30 - 4:15 by appointment. To book an appointment ring 03444 111 444
National Institute of Health Research
We are delighted to be awarded Best All Round High Performing Research Practice by the National Institute of Health Research 2017, in its annual awards. Dr Cartwright and the research team, Debbie Warwick, Dr Vanessa Good, Sarah Oliver, Naomi Merritt and Sue Clinker have worked hard to offer research participation to hundreds of Faringdon patients in multiple clinical trials. Their contribution to furthering medical knowledge has been warmly recognised nationally. They will be receiving an award at St Hilda's College, Oxford, in December. Any patients wishing to take part in clinical research can contact Debbie Warwick at the surgery on 01367 242388
National Patient Survey Results.
The Practice scored above the national average for all aspects of the patient survey. To see the results, please click on the link below:
Electronic Online Access for Patients to Services
We would encourage as many patients as possible (who have access to internet resources) to register with us for Patient Access, our online service. By registering, you can book appointments, change appointments, order repeat prescriptions and access limited personal medical information such as medication, vaccination and allergy details, all via a secure internet portal additionally protected by your own personal log in details. Please see our reception staff for further details and applications or register electronically through the Patient Access Online Services portal.
Named Accountable GP
All patients are allocated a named GP. If you want to know who this is, please contact the surgery. If you would like to change your named GP, please just ask at reception and this can be arranged for you.
Oxfordshire's Health and Care Services Consultation
The Oxfordshire's health and care services - The Big Consultation - Phase 1 has launched, providing you with an opportunity to share your views about the NHS. The full consultation is available here.