The practice has its own dispensary (telephone 01367 245403) which has successfully achieved the Dispensary Quality Service Scheme every year, since 2005.
Patients who live outside a one mile radius of a Pharmacy may elect to collect their medication and appliances from the practice dispensary. Other patients must take their prescriptions to a pharmacy.
The dispensary staff are responsible for administering the issuing of repeat prescriptions to all patients.
Dispensary Opening Hours:
08:00 to 19:30 on Mondays and 08:00 to 18:30 Tuesday-Friday; closed bank holidays and weekends.
Frequently Asked Questions About Our Dispensary
How does the dispensary affect me?
We dispense medicines from the practice’s dispensary to all our patients living more than a mile as the crow flies from any chemist. We can provide the medicines you need either direct from the surgery or from our free delivery service to the village post offices. We aim to offer you a service which meets high standards and offers real benefits to our patients. If you have particular difficulty in getting to the surgery or to the post office, we want to know about it so that we can try to offer you a service that meets your needs.
Why can’t I use this service if I live in Faringdon?
Patients in Faringdon have access to two pharmacies in the centre of town. We hope that Faringdon patients will continue to use either Boots or London Street Pharmacy, with whom we have close working relationships.
Will my medicines look different?
It is possible that we will supply medicines which come with different names or packaging, so they may look different. Many drugs have several different names. The drugs which are prescribed by the doctor for you will be the drugs that are dispensed. There are very strict controls governing the production and supply of medicines and even if your medicine looks different it will still be of a similar quality to the previous one. However, if you have any questions about the medicines you have received, please ask the dispenser.
Will the dispensary have what I need?
We will have comprehensive stocks of the commonly prescribed items. Occasionally you may need a medicine which is not commonly prescribed which will need to be specially ordered. We have established a direct computer link with our suppliers who deliver twice a day, so you should not have long to wait if this should happen.
Collecting Your Medicines
Medicines sent to post offices must be collected as soon as possible. The post offices do not have the space to store prescriptions and those not collected after one week will be sent back to the Practice.
For a repeat prescription request, we should have your medicines ready within two working days of receiving the request. If you live in Faringdon, we will send your prescription to the chemist in Faringdon within two working days after we have received your request. If you want to collect the prescription yourself from the surgery please write clearly on the request “to be collected from the Medical Centre”. If you are coming to see your doctor and he or she prescribes medicines for you, we will dispense your medicines to you straight away from the dispensary (provided you live more than 1 mile away from a chemist).
Post Office Deliveries
We make free daily deliveries on weekdays to the Post Offices in Stanford in the Vale, Uffington and Kingston Bagpuize. If you leave your request at one of the post offices please allow 2 working days from the day that you leave your request before you collect your medicines because of the delivery schedule. Requests for post office delivery made directly through the practice need 2 full working days for processing and will be available for collection on the next delivery day after that time. Please include payment for your prescription along with your request (unless you are exempt from payment), otherwise we will be unable to send your medicines to the post office. Please send your cheque, made out to “The White Horse Medical Practice” with your request for the medicines you need. Please telephone us if you are unsure how much to pay.
How will you know where to send the medicines to?
We will automatically have all prescriptions for patients outside Faringdon ready to collect from the dispensary, unless you ask us to deliver to a post office. If you would like your medicines delivered to the post office, please indicate this clearly on the request form. Please put “U” if you want it to go to Uffington or "SIV" if you want it to go to Stanford in the Vale or “KB” if you would like it to go to Kingston Bagpuize. Please remember to do this every time you order. We will not assume that you want a Post Office delivery unless you tell us.
What do I do if I need medicines urgently?
If the dispensary is open please contact the dispensary directly and we will arrange a prescription with one of the GPs. If the practice is closed and you cannot wait for us to re-open you will need to contact one of the chemists on the out of hours’ rota. This rota is published in the local press and is displayed at the entrance to the practice.