COVID-19 Prescriptions Frequently Asked Questions
To help us help you more efficiently we are asking you read this FAQ before making a call to the dispensary. Thank you for your support .
As of 25.3.20 we are unable to deliver to the One Stop Shop.
How do I request a prescription?
We cannot accept telephone requests.
We are trying to avoid large volumes of people in the surgery.
The quickest method of requesting a prescription is to email us at Whitehorse.email@example.com including the name, date of birth and the items that you are requesting. You can request on behalf of someone.
If you are unable to use online facilities please drop your prescription into the box located outside of the surgery, on the right hand side.
How long will my prescription take?
We are currently asking that you give us SEVEN full working days to dispense any prescription. Please allow ample time when requesting prescriptions.
To help us help everyone more efficiently we would ask that you do not phone to enquire if a prescription is ready before seven full working days.
We cannot phone or E-mail to let you know if a prescription is ready. We usually send a text so please let us have an up to date mobile number.
We cannot tell you if Boots or Faringdon Pharmacy have dispensed a prescription. Once it leaves us, it is then the Pharmacy's responsibility.
If a pharmacy, for example Boots or Faringdon Pharmacy, dispenses your prescriptions for you, please ask them as the first point of contact about outstanding prescriptions.
I need to self isolate/I am voluntarily isolating, how can I collect my prescription?
Currently we are unable to offer home deliveries to patients that do not currently have this set up.
If you require a prescription to be collected, please send a family member, a friend or neighbour who is outside of the household, they can collect on your behalf.
If you are struggling with this please get in contact with one of the many help groups set up locally.
We respectfully ask that you do not attend the surgery with a fever OR cough, even to collect prescriptions.
I am over 60/70/80 etc or I am in an At-Risk group or I do not want to come out, how do I get my medications?
We are asking that everyone tries to use either the outside box or requests prescriptions via E-mail at Whitehorse.firstname.lastname@example.org. If you are unable to do this and you are in an at-risk group please ask a friend, family member or neighbour to do this on your behalf.
We are currently unable to offer home deliveries to people that do not already have this set up. Please ask a friend, family member or neighbour to collect your prescriptions on your behalf.
Some villages are setting up help groups, it may be worth enquiring if your town or village has set something up.
I have a cough OR fever OR both, can I still collect prescriptions or drop in requests?
DO NOT come into the surgery if you have one or both of these symptoms. Please ask a friend, family member or neighbour outside of the household to do this for you.
Can I have multiple amounts of my prescriptions?
We are not issuing more than one month’s prescriptions.
Slightly earlier requests will be accommodated in view that our current time to dispense is seven working days.
Please be assured we will endeavour to make sure no one is going without medication.
I have a home delivery usually, will this continue?
Home deliveries, if you already have this set up with us, will continue as normal.
We do ask that if you are self isolating because you are unwell that you inform us so that we can make appropriate arrangements for the safety of our delivery persons.
Can I pay for prescriptions over the phone?
Unfortunately we do not have facility for this.
You can also consider a prepayment card, available from the NHS website. Please let us know the number and expiry date so we can add this to your notes.
Can I have an Inhaler?
If you regularly require an inhaler, we will continue to dispense in the same way for you.
If it has been more than six months since your last prescription for an inhaler, we will require you to have a review with the asthma nurse. This can be done over the phone.
Can I buy thermometers, Paracetamol etc from you?
We are not a pharmacy so we have restrictions on what we can sell.
We can sell Panadol, but we are unable to sell paracetamol. We do not sell thermometers.
If you are unwell with cough or fever, or suspect you are, please do not attend the surgery to buy Panadol. Please send someone outside of the household on your behalf.
I have another query about COVID-19 that isn’t answered here
We would like to respectfully ask that you only phone the dispensary if your query is immediate or an emergency. This is to ensure routine care can continue as efficiently as possible.
We have information on our site that covers most questions. We also suggest that you visit the government website by clicking here for up to date information.
If you feel unwell you can use an online 111 service, or phone 111 if you are unable to access it online.