To help us help you more efficiently we request that you read this FAQ to see if your query is answered before contacting the dispensary.

As of 25th March 2020 we are unable to deliver to the One Stop Shop. 

Can you send me a lateral flow test with my prescription?

These are not obtained from your GP practice. For more information on how to order lateral flow tests, please visit the Gov.uk website: www.gov.uk

How long will my prescription take?

We are currently asking that you give us seven working days to dispense any prescription. Increased amounts of urgent requests will unfortunately increase the waiting time for everyone overall, so please do make sure you give ample time for any prescription to be filled.

How long will another pharmacy take?

We are unable to tell you if Boots, Faringdon Pharmacy or another pharmacy have dispensed a prescription. Once it leaves us, it is then the pharmacy's responsibility and we do not have access to their systems.

If a pharmacy dispenses your prescriptions for you, please ask them as the first point of contact about outstanding prescriptions.

I need to self isolate/I am voluntarily isolating or I am in an at risk group, how can I collect my prescription?

If you require a prescription to be collected, please send a family member, a friend or neighbour who is outside of your household to collect on your behalf. Some villages have set up help groups, it may be worth enquiring if your town or village has set something up. If you are still struggling, please let us know.

We respectfully ask that you do not attend the practice with a fever or cough, even to collect prescriptions.

I am isolating/staying with someone during lockdown, can I get my prescription sent elsewhere/via an online pharmacy?

Yes, you may. However, we will require the postcode and name of the pharmacy and you will need to let us know when you no longer require the prescription to be sent elsewhere.

Any prescription sent to a pharmacy in this way needs to be followed up with the new pharmacy, we are unable to answer queries on their behalf.

We cannot be responsible for delivery times, stock issues or the dispensing times of these pharmacies.

I have a cough or fever or both, can I still collect prescriptions or drop in requests?

Please do not come into the practice if you have one or both of these symptoms. Please ask a friend, family member or neighbour outside of the household to do this for you.

Can I have multiple amounts of my prescriptions?

We are not issuing more than one month’s prescriptions. This is due to NHS guidelines and to protect supplies for all. We will not be able to accomodate any request for larger amounts.

Slightly earlier requests will be accommodated in view that our current time to dispense is seven working days.

Please be assured we will endeavour to make sure no one is going without medication.

I have a home delivery usually, will this continue?

Home deliveries, if you already have this set up with us, will continue as normal.

We do ask that if you are self isolating because you are unwell that you inform us so that we can make appropriate arrangements for the safety of our delivery persons.

I have another query about COVID-19 that isn’t answered here

We would like to respectfully ask that you only phone the dispensary if your query is immediate or an emergency. This is to ensure routine care can continue as efficiently as possible. We also suggest that you visit the NHS website for up to date information.

If you feel unwell you can use the online 111 service, or phone 111 if you are unable to access it online.