A Message to our Patients from the White Horse Medical Practice
Firstly, we would like to thank you, our patients, for your support so far during the pandemic. Our ways of working have had to evolve significantly during this time, and your understanding and feedback have been very much appreciated.
On top of the anxiety felt by all of us during the viral pandemic, you have had to cope with delays in secondary care referrals and treatments, postponement of your long-term condition reviews, long waits for non-core services such as joint injections, delays in cancer screening, getting to grips with e-consultations, telephone consultations, and an increase in communication via text message, not to mention the uncertainty of when a vaccine would be ready and when you might be invited to have yours.
Any of you who have received treatment from us during the last 15 months will know that we have been open throughout the pandemic. We were fortunate to have been operating a ‘phone first’ system for 3 years before the pandemic, so were well-prepared for the changes imposed on General Practice by NHS England in 2020 to limit the spread of the virus. We continue to operate our phone first, on the day system, with conversion to a face-to-face assessment being guided by clinical need.
During the last year the White Horse Medical Practice has:
- Seen a 27% increase in the use of our e-consulting service, Engage Consult
- Set up and staffed a separate clinic to deliver the COVID vaccine programme, supported by 168 local volunteers
- Delivered 18,207 COVID vaccinations, 131 of which have been given to patients in their home and 411 given to Care Home patients
- Provided 68,105 appointments, of which 24% have been face-to-face, as well as 33,614 e-consultations
- Expanded our Primary Care Network (PCN) team, who help us to provide the best possible care to you. The PCN team now includes First Contact Physiotherapists (FCPs), Physician Associates(PAs), Clinical Pharmacists (CPs) and a Social Prescribing Link Worker (SPLW), with Mental Health Workers due to start in the Autumn.
Covid Vaccination Programme Update - 17th June 2021
AZ Clinics: Second Dose Only
Tuesday 22nd June 09:30-17:30
Wednesday 23rd June 09:30-13:00
All Patients at 8 weeks or more since first dose
Pfizer Clinics: First and Second Doses
Wednesday 23rd June 14:00-17:30
Friday 25th June 09:30-17:30
First Doses: All Patients from 18+
Second Doses: All Patients at 8 weeks plus, needing a second vaccination
We will text all patients in these groups, for whom we have a mobile phone number. The text message has a link to book your appointment via ‘accuBook,’ a simple three step process. Please help us by using this service. Please call 01367 242388 if you have no internet access capability.
All clinics will take place at Unit 1, RAC Trading Estate, Faringdon SN7 7BP (behind Esso fuel station on Park Road, Faringdon). Look for Marshals and signage on the day.
Loneliness Awareness Week 14-18th June 2021
Loneliness is something that can affect any one of us at any point in our lives, and it has become something even more of us have had to deal with over the last year. With social distancing restrictions steadily lifting, Loneliness Awareness Week from June 14-18th 2021 continues to be as important as ever. Not just as a reminder that many people will continue to struggle with loneliness and isolation as we emerge from restrictions, but also to reinforce the importance of social connections.
For more information, you can visit the Let's Talk Loneliness website, which shares advice and support routes.
NHS App and Vaccine Passport
Vaccine passports will be available via the NHS app from Monday 17th May or via 119. You will need to leave 5 days after your second vaccination for this to be visible on the app or by 119. There should be no need to contact us to arrange this.
DVLA Medicals During Covid Pandemic
We’ve had several enquiries regarding DVLA medicals recently. In the interests of equality and consistency, we are currently not able to provide these as they are a private service and therefore have to take a lower priority until we are able to fully resume our NHS service provision. As these do not have to be done by a GP practice, there are several other options to have these medicals completed, some of which are cheaper than us:
Steroid Injection Waiting Times
Although we will continue to offer steroid injections to our patients, there is likely to be a very significant (several months) waiting time for an appointment date due to the unprecedented increase in our core essential work, including but not limited to tackling the large backlog of long-term conditions monitoring and screening, the planning and delivery of the COVID vaccination programme and the extension of the influenza vaccination service. Please discuss other options with your clinician and consider the option of a referral to secondary care, where you may be seen more quickly.
Attending the Practice
Please can all patients attending the practice ensure that, wherever possible, they come alone. Whilst we appreciate that there will be occasions where this will not be possible for some patients, we have had an increased number of patients arriving exceptionally early and unnecessarily accompanied.
You must wear a mask at all times whilst at the practice and maintain social distancing.
All visitors and patients are encouraged to park opposite the practice entrance as this is no longer parking for the doctors.