Privacy Policy and Data

Details we collect about you

The health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. from Hospitals, GP Surgeries, A&E, etc.).

How we keep your information confidential and safe

Everyone working for our organisation is subject to the Common Law Duty of Confidence.  All our staff are expected to make sure information is kept confidential and receive regular training on how to do this. We process your data in accordance with Article 9 (2)(h) of the General Data Protection Regulations.

How we use your information

Improvements in information technology are also making it possible for us to share data with other healthcare organisations for the purpose of providing you, your family and your community with better care.  You may choose to withdraw your consent to personal data being shared for these purposes. Below are the reasons we may share your data:

  • Child Health Information
  • Clinical audits/Clinical Research
  • GP Federation Services
  • Improving Diabetes Care
  • Individual Funding Requests
  • Local Information Sharing
  • National Fraud Initiative - Cabinet Office
  • National Registries
  • Risk Stratification
  • Safeguarding
  • Training GPs
  • Summary Care Record (SCR)
  • Supporting Medicines Management/Locally Commissioned Services

Data Retention

We manage patient records in line with the Records Management NHS Code of Practice for Health and Social Care which sets the required standards of practice in the management of records.

Who are our partner organisations?

We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations:

  • NHS Trusts
  • Specialist Trusts
  • GP Federations
  • Independent Contractors such as dentists, opticians, pharmacists
  • Private Sector Providers/Voluntary Sector Providers
  • Ambulance Trusts
  • Clinical Commissioning Groups
  • Social Care Services/Local Authorities
  • Education Services
  • Fire and Rescue Services/Police

We will never share your information outside of health partner organisations without your explicit consent unless there are exceptional circumstances.

Your right to withdraw consent for us to share your personal information (Opt-Out)

If you are happy for your data to be extracted and used for the purposes described in this privacy notice then you do not need to do anything.  If you do not want your information to be used for any purpose beyond providing your care you can choose to opt-out. If you wish to do so, please contact the Practice Manager.

Please find link to information regarding opt out https://digital.nhs.uk/services/national-data-opt-out/compliance-with-the-national-data-opt-out

Access to your information

Under the Data Protection Act 1998 everybody has the right to see, or have a copy, of data we hold that can identify you, with some exceptions.  You do not need to give a reason to see your data. If you want to access your data you must make the request in writing. Under special circumstances, some information may be withheld.  We may charge a reasonable fee for the administration of the request.

Complaints

If you have concerns or are unhappy about any of our services, please contact the Practice Manager, Angie Sammut on 01367 242388 or via the practice email which is whitehorse.pmanager@nhs.net